Help Center

Get help with GoExplorer: free stay collabs, GoConnect, the app, onboarding, connecting Instagram and YouTube, referrals, GoCoins, and creator-led group trips.

• What is a free stay collab?
• Who can apply for free stays?
• How do I book a collab?
• What is the difference between instant-book and request deals?
• What content do I owe for a free stay?
• Can I apply to more than one property at once?
• Do I pay anything for a collab stay?
• What if I cannot post the agreed content?
• Are collab properties verified?
• What is GoConnect?
• Is GoConnect free?
• What can I send with GoConnect?
• Does GoConnect work on long videos and Shorts?
• How do I set up a GoConnect automation?
• Why use GoConnect instead of replying by hand?
• Can I edit or turn off an automation later?
• What is the GoExplorer app?
• Where can I download the app?
• Is the app available on other devices?
• Does the app cost anything?
• What can I do in the app?
• How do I sign in?
• How do I sign up?
• Do I need a minimum follower count to join?
• How do I connect my Instagram or YouTube?
• What do I get for connecting a channel?
• Do I have to connect both Instagram and YouTube?
• How long does onboarding take?
• What happens if I am under the follower threshold?
• Why connect your Instagram or YouTube?
• How to connect your Instagram account to GoExplorer
• How does account linking work?
• Can I link the same Instagram handle to two accounts?
• Can I move a handle to a different account?
• Can I connect multiple Instagram handles to one account?
• Will I get coins again if I disconnect and reconnect a channel?
• Is my login safe when I connect a channel?
• How do I disconnect a channel?
• How does the referral program work?
• Where do I find my referral link?
• What do I earn for referring a creator?
• Is there a limit to how many people I can refer?
• What are GoCoins?
• How many coins do I get for joining?
• Can I earn the onboarding bonus more than once?
• How are my onboarding coins calculated?
• What does the performance bonus mean in plain terms?
• Are coins the same as cash?
• How do I earn more coins after onboarding?
• What can I spend coins on?
• Where do I see my coin balance?
• Do my coins have any conditions?
• Can I convert coins to cash?
• How do I redeem coins on a stay or deal?
• What is a creator-led group trip?
• Who can host a group trip?
• Do I need experience to host?
• What if my trip doesn't fill?
• Do I handle any money or bookings?
• Who runs the trip on the ground?
• How do I earn from a group trip?
• How much work is hosting?
• How long from idea to departure?
• Can I start without hosting solo?
• Who am I actually booking with?
• What happens if a trip is cancelled?
• Who do I contact during the trip if something goes wrong?
• Are the local operators verified?
• How do payments work for travellers?
• Will I see the full itinerary before booking?